Making Community Beliefs and Capacities Visible Through Care-mongering during COVID-19

Tiffany Knearem, Jeongwon Jo, Chun Hua Tsai, John M. Carroll

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

The COVID-19 global pandemic brought forth wide-ranging, unanticipated changes in human interaction, as communities rushed to slow the spread of the coronavirus. In response, local geographic community members created grassroots care-mongering groups on social media to facilitate acts of kindness, otherwise known as care-mongering. In this paper, we are interested in understanding the types of care-mongering that take place and how such care-mongering might contribute to community collective efficacy (CCE) and community resilience during a long-haul global pandemic. We conducted a content analysis of a care-mongering group on Facebook to understand how local community members innovated and developed care-mongering practices online. We observed three facets of care-mongering: showing appreciation for helpers, coming up with ways of supporting one another's needs, and continuing social interactions online and present design recommendations for further augmenting care-mongering practices for local disaster relief in online groups.

Original languageEnglish (US)
Article number3492847
JournalProceedings of the ACM on Human-Computer Interaction
Volume6
Issue numberGROUP
DOIs
StatePublished - Jan 14 2022

All Science Journal Classification (ASJC) codes

  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Networks and Communications

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