TY - JOUR
T1 - Managerial Modes of Influence and Counterproductivity in Organizations
T2 - A Longitudinal Business-Unit-Level Investigation
AU - Detert, James R.
AU - Treviño, Linda K.
AU - Burris, Ethan R.
AU - Andiappan, Meena
PY - 2007/7
Y1 - 2007/7
N2 - The authors studied the effect of 3 modes of managerial influence (managerial oversight, ethical leadership, and abusive supervision) on counterproductivity, which was conceptualized as a unit-level outcome that reflects the existence of a variety of intentional and unintentional harmful employee behaviors in the unit. Counterproductivity was represented by an objective measure of food loss in a longitudinal study of 265 restaurants. After prior food loss and alternative explanations (e.g., turnover, training, neighborhood income) were controlled for, results indicated that managerial oversight and abusive supervision significantly influenced counterproductivity in the following periods, whereas ethical leadership did not. Counterproductivity was also found to be negatively related to both restaurant profitability and customer satisfaction in the same period and to mediate indirect relationships between managerial influences and distal unit outcomes.
AB - The authors studied the effect of 3 modes of managerial influence (managerial oversight, ethical leadership, and abusive supervision) on counterproductivity, which was conceptualized as a unit-level outcome that reflects the existence of a variety of intentional and unintentional harmful employee behaviors in the unit. Counterproductivity was represented by an objective measure of food loss in a longitudinal study of 265 restaurants. After prior food loss and alternative explanations (e.g., turnover, training, neighborhood income) were controlled for, results indicated that managerial oversight and abusive supervision significantly influenced counterproductivity in the following periods, whereas ethical leadership did not. Counterproductivity was also found to be negatively related to both restaurant profitability and customer satisfaction in the same period and to mediate indirect relationships between managerial influences and distal unit outcomes.
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U2 - 10.1037/0021-9010.92.4.993
DO - 10.1037/0021-9010.92.4.993
M3 - Article
C2 - 17638460
AN - SCOPUS:34548859798
SN - 0021-9010
VL - 92
SP - 993
EP - 1005
JO - Journal of Applied Psychology
JF - Journal of Applied Psychology
IS - 4
ER -