TY - JOUR
T1 - Managing quality crossroads in healthcare
T2 - An integrative supply chain perspective
AU - Gardner, John W.
AU - Linderman, Kevin W.
AU - McFadden, Kathleen L.
N1 - Publisher Copyright:
© 2018 American Society for Quality.
Copyright:
Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2018/1
Y1 - 2018/1
N2 - Managing quality in healthcare involves critical decision making at the intersections of multiple supply chain and operations processes. These intersections occur within an interdependent healthcare system, where changes in one part of the system affect another part of the system. Building on an integrated supply chain perspective, the authors develop the concept of "quality crossroads" to explain crucial intersections between quality processes and those related to strategy, purchasing, operations, customer relationship, and logistics processes. These intersections form a network of crossroads in which decisions about quality can create substantial consequences throughout delivery systems. To explore and apply the concept of quality crossroads in healthcare, the authors review and examine research articles related to healthcare quality published in the Quality Management Journal. The authors also explore applications of quality crossroads in the articles found in this special issue on healthcare quality management. They find that existing works on healthcare more frequently address quality crossroads with strategy, operations processes, and customer relationships, but less often address crossroads with sourcing and logistics processes. The authors discuss these implications and propose multiple avenues for examining healthcare quality crossroads.
AB - Managing quality in healthcare involves critical decision making at the intersections of multiple supply chain and operations processes. These intersections occur within an interdependent healthcare system, where changes in one part of the system affect another part of the system. Building on an integrated supply chain perspective, the authors develop the concept of "quality crossroads" to explain crucial intersections between quality processes and those related to strategy, purchasing, operations, customer relationship, and logistics processes. These intersections form a network of crossroads in which decisions about quality can create substantial consequences throughout delivery systems. To explore and apply the concept of quality crossroads in healthcare, the authors review and examine research articles related to healthcare quality published in the Quality Management Journal. The authors also explore applications of quality crossroads in the articles found in this special issue on healthcare quality management. They find that existing works on healthcare more frequently address quality crossroads with strategy, operations processes, and customer relationships, but less often address crossroads with sourcing and logistics processes. The authors discuss these implications and propose multiple avenues for examining healthcare quality crossroads.
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U2 - 10.1080/10686967.2018.1404364
DO - 10.1080/10686967.2018.1404364
M3 - Review article
AN - SCOPUS:85040980216
SN - 1068-6967
VL - 25
SP - 2
EP - 17
JO - Quality Management Journal
JF - Quality Management Journal
IS - 1
ER -