Measuring and benchmarking customer satisfaction: Implications for organizational and stakeholder accountability

Rama B. Radhakrishna

Research output: Contribution to journal › Article › peer-review

All Science Journal Classification (ASJC) codes

@article{b4b5fb9535c54aae8345926ff9786833,

title = "Measuring and benchmarking customer satisfaction: Implications for organizational and stakeholder accountability",

author = "Radhakrishna, {Rama B.}",

year = "2002",

month = feb,

language = "English (US)",

volume = "40",

journal = "Journal of Extension",

issn = "1077-5315",

publisher = "Extension Journal, Inc.",

number = "1",

}

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AU - Radhakrishna, Rama B.

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