Measuring and benchmarking customer satisfaction: Implications for organizational and stakeholder accountability

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@article{b4b5fb9535c54aae8345926ff9786833,

title = "Measuring and benchmarking customer satisfaction: Implications for organizational and stakeholder accountability",

author = "Rama Radhakrishna",

year = "2002",

month = feb,

language = "English (US)",

volume = "40",

journal = "Journal of Extension",

issn = "1077-5315",

publisher = "Extension Journal, Inc.",

number = "1",

}

TY - JOUR

T1 - Measuring and benchmarking customer satisfaction

T2 - Implications for organizational and stakeholder accountability

AU - Radhakrishna, Rama

PY - 2002/2

Y1 - 2002/2

UR - https://www.scopus.com/pages/publications/3042641024

UR - https://www.scopus.com/pages/publications/3042641024#tab=citedBy

M3 - Article

AN - SCOPUS:3042641024

SN - 1077-5315

VL - 40

JO - Journal of Extension

JF - Journal of Extension

IS - 1

ER -