Measuring operating room quality performance attributes

James A. Rodger, David J. Paper, Parag C. Pendharkar

Research output: Contribution to conferencePaperpeer-review


The important attributes of customer satisfaction found in the operating room of Gamma Hospital are identified and compared to actual performance in practice. A significant difference is found between the perceived importance of communication with the surgical staff and its actual performance. Likewise, small groups providing services, preparing the patient for surgery, ability to add on cases, scheduling cases, good relationships with the patients, timely starts, short turnover times, and stability and comfort of the patients, are perceived as important attributes of operating room practices which are not perceived by the surgeons as being adequately performed by the operating room.

Original languageEnglish (US)
Number of pages3
StatePublished - 1998
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: Nov 22 1997Nov 25 1997


OtherProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Hardware and Architecture


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