Measuring Parent Satisfaction with Early Childhood Intervention Programs

This article reviews current practices in the measurement of parent satisfaction with early intervention services and discusses methodological issues related to these measurement activities. A literature search identified 14 research articles in early intervention that included a measure of parent satisfaction. All of the reviewed studies reported high levels of parent satisfaction. Analysis of the reported findings was hampered, however, by incomplete descriptions of the measurement tools used and the findings obtained. In addition, information on the reliability and validity of the measurement instruments was often unavailable. Suggestions are provided for the development of more effective measures of parent satisfaction and for the identification of future research directions.