Mental Conversion: A Customer Service Strategy Impacting Shopping Experiences

Yan Meng, Stephen Gould, Lei Song, Hua Chang, Shiva Vaziri

Research output: Contribution to journal › Article › peer-review

Original language	English (US)
Journal	Journal of Services Marketing
State	Published - 2022

Cite this

@article{6ae84a7bf498459696f705806fa6be30,

title = "Mental Conversion: A Customer Service Strategy Impacting Shopping Experiences",

author = "Yan Meng and Stephen Gould and Lei Song and Hua Chang and Shiva Vaziri",

year = "2022",

language = "English (US)",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald Group Publishing Ltd.",

}