TY - GEN
T1 - Microblogging's impact on collaboration awareness
T2 - 2011 12th International Conference on Collaboration Technologies and Systems, CTS 2011
AU - Zhao, Dejin
AU - Rosson, Mary Beth
AU - Matthews, Tara
AU - Moran, Thomas
PY - 2011
Y1 - 2011
N2 - Despite popular use of IM, Email, and other social software (e.g., blogs and wikis) in collaborative work, the maintenance of project status awareness among team members remains a critical research problem. The lack of timely project status sharing in teams can critically limit task coordination efficiency, expertise sharing opportunities, and development of other social components in teamwork (e.g., common ground building, and feeling of connectedness). In this context, we report a field study indicating that Microblogging as a light-weight informal communication media helped foster exchanging of non-critical updates (e.g., small milestones towards completing a task; problems/issues one's working on, but not too critical for reporting; undeveloped ideas/thoughts just came out of a conversation) among co-workers as social interaction. We also report how such microblog-mediated informal sharing benefited work collaboration in various ways within and across project teams.
AB - Despite popular use of IM, Email, and other social software (e.g., blogs and wikis) in collaborative work, the maintenance of project status awareness among team members remains a critical research problem. The lack of timely project status sharing in teams can critically limit task coordination efficiency, expertise sharing opportunities, and development of other social components in teamwork (e.g., common ground building, and feeling of connectedness). In this context, we report a field study indicating that Microblogging as a light-weight informal communication media helped foster exchanging of non-critical updates (e.g., small milestones towards completing a task; problems/issues one's working on, but not too critical for reporting; undeveloped ideas/thoughts just came out of a conversation) among co-workers as social interaction. We also report how such microblog-mediated informal sharing benefited work collaboration in various ways within and across project teams.
UR - http://www.scopus.com/inward/record.url?scp=83355173521&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=83355173521&partnerID=8YFLogxK
U2 - 10.1109/CTS.2011.5928662
DO - 10.1109/CTS.2011.5928662
M3 - Conference contribution
AN - SCOPUS:83355173521
SN - 9781612846378
T3 - Proceedings of the 2011 International Conference on Collaboration Technologies and Systems, CTS 2011
SP - 31
EP - 39
BT - Proceedings of the 2011 International Conference on Collaboration Technologies and Systems, CTS 2011
Y2 - 23 May 2011 through 27 May 2011
ER -