Modeling problem difficulty and expertise in StackOverflow

Benjamin V. Hanrahan, Gregorio Convertino, Les Nelson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

69 Scopus citations


Supporting expert communities is becoming a 'must-have' capability whenever users are helping each other solve problems. Examples of these expert communities abound in the form of enthusiast communities, both inside and outside of organizations. In order to achieve success, these systems have to connect several different actors. In this paper we aim to inform the design of these Hybrid Intelligence Systems through the investigation of StackOverflow. Our focus in this paper is to develop indicators for hard problems and experts. The long-term goal of our study is to examine how complex problems are handled and dispatched across multiple experts. We outline implications for modeling these attributes and how they might inform better design in the future.

Original languageEnglish (US)
Title of host publicationCSCW'12 - Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work Companion
Number of pages4
StatePublished - 2012
EventACM 2012 Conference on Computer Supported Cooperative Work Companion, CSCW'12 - Seattle, WA, United States
Duration: Feb 11 2012Feb 15 2012

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW


OtherACM 2012 Conference on Computer Supported Cooperative Work Companion, CSCW'12
Country/TerritoryUnited States
CitySeattle, WA

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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