TY - GEN
T1 - Modeling problem difficulty and expertise in StackOverflow
AU - Hanrahan, Benjamin V.
AU - Convertino, Gregorio
AU - Nelson, Les
PY - 2012/2/11
Y1 - 2012/2/11
N2 - Supporting expert communities is becoming a 'must-have' capability whenever users are helping each other solve problems. Examples of these expert communities abound in the form of enthusiast communities, both inside and outside of organizations. In order to achieve success, these systems have to connect several different actors. In this paper we aim to inform the design of these Hybrid Intelligence Systems through the investigation of StackOverflow. Our focus in this paper is to develop indicators for hard problems and experts. The long-term goal of our study is to examine how complex problems are handled and dispatched across multiple experts. We outline implications for modeling these attributes and how they might inform better design in the future.
AB - Supporting expert communities is becoming a 'must-have' capability whenever users are helping each other solve problems. Examples of these expert communities abound in the form of enthusiast communities, both inside and outside of organizations. In order to achieve success, these systems have to connect several different actors. In this paper we aim to inform the design of these Hybrid Intelligence Systems through the investigation of StackOverflow. Our focus in this paper is to develop indicators for hard problems and experts. The long-term goal of our study is to examine how complex problems are handled and dispatched across multiple experts. We outline implications for modeling these attributes and how they might inform better design in the future.
UR - https://www.scopus.com/pages/publications/84858186739
UR - https://www.scopus.com/pages/publications/84858186739#tab=citedBy
U2 - 10.1145/2141512.2141550
DO - 10.1145/2141512.2141550
M3 - Conference contribution
AN - SCOPUS:84858186739
SN - 9781450310512
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 91
EP - 94
BT - CSCW'12 - Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work Companion
PB - Association for Computing Machinery
T2 - ACM 2012 Conference on Computer Supported Cooperative Work Companion, CSCW 2012
Y2 - 11 February 2012 through 15 February 2012
ER -