Modeling student satisfaction and implementation of the I-C-D method to improve the industrial engineering undergraduate course experience

This paper discusses the results of a study performed at the Pennsylvania State University to identify and implement the significant factors of student satisfaction and motivation within the industrial engineering undergraduate classroom. Building on another study performed at the Pennsylvania State University, the three overarching factors influencing student satisfaction and motivation were found and further analyzed. This study defined the specific factors of Instructor Interaction and Feedback, Classroom Environment, and Modes of Instruction that were modeled to create a statistically significant model. By creating a model of significance, instructors will be able to have a concise and easy implementation plan to improve student satisfaction and motivation in the classroom, creating a better educational experience for both the students and the instructor. Once the factors that most significantly influence student motivation and satisfaction were identified, an implementation model was created and tested. The "Interact, Cultivate, and Deliver" method, also known as the "I-C-D" method, implements the eleven significant factors found across the three ordinal logistic regression models in a succinct manner for instructors. A pilot study of this method was implemented into an IE classroom and it was found that when the significant factors were implemented into the classroom, the satisfaction and motivation were significantly better than respective predicted values.