TY - GEN
T1 - Modeling work for cognitive work support system design in operational control centers
AU - Feigh, Karen
AU - Pritchett, Amy
PY - 2007/12/1
Y1 - 2007/12/1
N2 - The design of cognitive work support systems for operational control centers is an emerging challenge for human factors practitioners. Ecological, task and cognitivist approaches individually do not provide the full insight required for CWSS design. Instead, work is presented as a 'mid-level abstraction' that captures many of the inherent structures and constraints of the ecology and context which can be captured by a set of complementary work models, and extended through the use of contextual control modes. This paper presents representative work models and insights from ethnographic observations of airline OCCs.
AB - The design of cognitive work support systems for operational control centers is an emerging challenge for human factors practitioners. Ecological, task and cognitivist approaches individually do not provide the full insight required for CWSS design. Instead, work is presented as a 'mid-level abstraction' that captures many of the inherent structures and constraints of the ecology and context which can be captured by a set of complementary work models, and extended through the use of contextual control modes. This paper presents representative work models and insights from ethnographic observations of airline OCCs.
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M3 - Conference contribution
AN - SCOPUS:58149470635
SN - 9781605600376
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 338
EP - 342
BT - 51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
T2 - 51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
Y2 - 1 October 2007 through 5 October 2007
ER -