TY - JOUR
T1 - Motivations for Complaint Avoidance
T2 - The Role of Motivational Systems and Conflict Expectations
AU - Worley, Timothy R.
AU - Aloia, Lindsey S.
N1 - Publisher Copyright:
© 2018, © 2018 Western States Communication Association.
PY - 2018/10/20
Y1 - 2018/10/20
N2 - This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.
AB - This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.
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U2 - 10.1080/10570314.2017.1423372
DO - 10.1080/10570314.2017.1423372
M3 - Article
AN - SCOPUS:85043379393
SN - 1057-0314
VL - 82
SP - 554
EP - 574
JO - Western Journal of Communication
JF - Western Journal of Communication
IS - 5
ER -