Moving toward web 2.0-enhanced E-government in small-town Pennsylvania

Anna Levy, Eileen Trauth, John W. Bagby

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Scopus citations


This chapter on adoption and use of Web 2.0 technologies by local governments in Pennsylvania represents a part of an ongoing research project to investigate the nature and extent of collaborative initiatives between public and academic institutions in small college towns in support of e-government innovation. In this research, e-government is approached as a sociotechnical, dynamic system situated within a complex context (people, technology, and location). The case study was guided by a combination of socio-technical theory and grounded theory. A study of one municipality in Central Pennsylvania (USA) revealed the transformative potential of e-government through the adoption of Web 2.0 technologies. The municipal social media toolbox offered citizens a variety of complementary yet unique ways (e.g., Facebook and Twitter) to stay connected with their municipal government and its various departments. The study identified four major purposes of social media integration, including emergency notification, citizen participation, public safety, and promotion of the official municipal website. This case represents a continuum of e-government adoption and municipal transformation from addressing problems and challenges along the way to finding successful solutions.

Original languageEnglish (US)
Title of host publicationCase Studies in E-Government 2.0
Subtitle of host publicationChanging Citizen Relationships
PublisherSpringer International Publishing
Number of pages17
ISBN (Electronic)9783319080819
ISBN (Print)9783319080802
StatePublished - Jan 1 2015

All Science Journal Classification (ASJC) codes

  • Economics, Econometrics and Finance(all)
  • General Business, Management and Accounting
  • General Social Sciences


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