Negative relational exchanges of customers and employees: Performance and well-being implications

Alicia A. Grandey; Patricia E. Grabarek; Sarah Teague

doi:10.4324/9780203123034

Negative relational exchanges of customers and employees: Performance and well-being implications

Alicia A. Grandey, Patricia E. Grabarek, Sarah Teague

Psychology

Research output: Chapter in Book/Report/Conference proceeding › Chapter

6 Scopus citations

Original language	English (US)
Title of host publication	Personal Relationships
Subtitle of host publication	The Effect on Employee Attitudes, Behavior, and Well-Being
Publisher	Taylor and Francis
Pages	261-286
Number of pages	26
ISBN (Print)	9780203123034
DOIs	https://doi.org/10.4324/9780203123034
State	Published - Jan 1 2012

All Science Journal Classification (ASJC) codes

General Psychology

Access to Document

10.4324/9780203123034

Cite this

@inbook{eb1d4fcebf27400fb9d9287eebbe8cb0,

title = "Negative relational exchanges of customers and employees: Performance and well-being implications",

author = "Grandey, \{Alicia A.\} and Grabarek, \{Patricia E.\} and Sarah Teague",

year = "2012",

month = jan,

day = "1",

doi = "10.4324/9780203123034",

language = "English (US)",

isbn = "9780203123034",

pages = "261--286",

booktitle = "Personal Relationships",

publisher = "Taylor and Francis",

address = "United States",

}

TY - CHAP

T1 - Negative relational exchanges of customers and employees

T2 - Performance and well-being implications

AU - Grandey, Alicia A.

AU - Grabarek, Patricia E.

AU - Teague, Sarah

PY - 2012/1/1

Y1 - 2012/1/1

UR - https://www.scopus.com/pages/publications/84918858351

UR - https://www.scopus.com/inward/citedby.url?scp=84918858351&partnerID=8YFLogxK

U2 - 10.4324/9780203123034

DO - 10.4324/9780203123034

M3 - Chapter

AN - SCOPUS:84918858351

SN - 9780203123034

SP - 261

EP - 286

BT - Personal Relationships

PB - Taylor and Francis

ER -

Negative relational exchanges of customers and employees: Performance and well-being implications

All Science Journal Classification (ASJC) codes

Access to Document

Other files and links

Cite this