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New york state excelsior quality award: one company's success story
Jay Nathan
,
Ray Venkatraman
Black School of Business (Behrend)
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Keyphrases
Excelsior
100%
Quality Awards
100%
Company Success
100%
Benchmarking Method
50%
Vision Care
50%
Award Criteria
50%
Process Guidelines
50%
Process Criteria
50%
Social Sciences
Managers
100%