Online Appointment-Scheduling for Optimizing a High Volume of Research Consultations

Carmen  Cole; Lauren M. Reiter

doi:https://doi.org/10.5195/palrap.2017.155

Online Appointment-Scheduling for Optimizing a High Volume of Research Consultations

Carmen Cole, Lauren M. Reiter

University Libraries - University Park

Research output: Contribution to journal › Article › peer-review

Abstract

Librarians at Penn State University piloted the online appointment-scheduling tool YouCanBook.me to determine its effectiveness in facilitating a high number of research consultations and improving an embedded service model. Librarians sought to leverage the tool to work with as many students as possible while balancing other duties. This article details using YouCanBook.me for this specific application, provides data and evaluation of the pilot, and explores possibilities for scaling usage of this scheduling tool in other library settings, both large and small.

Original language	English (US)
Pages (from-to)	138-143
Number of pages	7
Journal	Pennsylvania Libraries: Research & Practice
Volume	5
Issue number	2
DOIs	https://doi.org/10.5195/palrap.2017.155
State	Published - Oct 31 2017

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Cite this

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Online Appointment-Scheduling for Optimizing a High Volume of Research Consultations

Abstract

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