Operational intelligence discovery and knowledge-mapping approach in a supply network with uncertainty

Purpose The purpose of this research is to propose an approach for discovering operational intelligence and knowledge mapping in a supply network with uncertainty. Design-methodology-approach Knowledge mapping and handbook techniques are used. TAPS software is used to model a supply network with uncertainty and to discover operational intelligence in a supply network. Findings Knowledge management is inadequate for managing a supply network with uncertainty. Knowledge mapping is proposed, but it needs to be assisted by operational intelligence. Practical implications iTAPS provides managers with an ability to visualise the operational intelligence for a given objective, and to identify the likely effects on implementing a particular tool or technique in a supply network. Originality-value A new approach – called the “intelligence handbook” is proposed to discover operational intelligence in order to map knowledge in a supply network with uncertainty.