TY - GEN
T1 - “Our Users' Privacy is Paramount to Us”
T2 - 2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024
AU - Song, Qiurong
AU - Hernandez, Rie Helene
AU - Kou, Yubo
AU - Gui, Xinning
N1 - Publisher Copyright:
© 2024 Copyright held by the owner/author(s)
PY - 2024/5/11
Y1 - 2024/5/11
N2 - After the overturn of Roe v. Wade gave states the license to ban abortion, numerous people in US have grown to worry about privacy in using period and fertility tracking apps. To address these concerns, some app companies have issued public statements to engage in privacy communication with their users. Prior literature has investigated period and fertility tracking apps' data practices in their privacy policies. However, there remains a dearth of knowledge regarding how companies use privacy communication to address historic privacy-related events such as the overturn. To address the gap, this study investigated app companies' public statements addressing the overturn of Roe using a combined approach of thematic and discourse analysis. Our findings revealed that companies strategically emphasize their commitment to privacy by demonstrating how their business practices and values are closely intertwined with their efforts to protect user data. We conclude by discussing translatable implications for privacy research.
AB - After the overturn of Roe v. Wade gave states the license to ban abortion, numerous people in US have grown to worry about privacy in using period and fertility tracking apps. To address these concerns, some app companies have issued public statements to engage in privacy communication with their users. Prior literature has investigated period and fertility tracking apps' data practices in their privacy policies. However, there remains a dearth of knowledge regarding how companies use privacy communication to address historic privacy-related events such as the overturn. To address the gap, this study investigated app companies' public statements addressing the overturn of Roe using a combined approach of thematic and discourse analysis. Our findings revealed that companies strategically emphasize their commitment to privacy by demonstrating how their business practices and values are closely intertwined with their efforts to protect user data. We conclude by discussing translatable implications for privacy research.
UR - http://www.scopus.com/inward/record.url?scp=85194891093&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85194891093&partnerID=8YFLogxK
U2 - 10.1145/3613904.3642384
DO - 10.1145/3613904.3642384
M3 - Conference contribution
AN - SCOPUS:85194891093
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2024 - Proceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
PB - Association for Computing Machinery
Y2 - 11 May 2024 through 16 May 2024
ER -