TY - GEN
T1 - PARADISE-style evaluation of a human-human library corpus
AU - Passonneau, Rebecca Jane
AU - Alvarado, Irene
AU - Crone, Phil
AU - Jerome, Simon
PY - 2011/12/1
Y1 - 2011/12/1
N2 - We apply a PARADISE-style evaluation to a human-human dialogue corpus that was collected to support the design of a spoken dialogue system for library transactions. The book request dialogue task we investigate is informational in nature: a book request is considered successful if the librarian is able to identify a specific book for the patron. PARADISE assumes that user satisfaction can be modeled as a regression over task success and dialogue costs. The PARADISE model we derive includes features that characterize two types of qualitative features. The first has to do with the specificity of the communicative goals, given a request for an item. The second has to do with the number and location of overlapping turns, which can sometimes signal rapport between the speakers.
AB - We apply a PARADISE-style evaluation to a human-human dialogue corpus that was collected to support the design of a spoken dialogue system for library transactions. The book request dialogue task we investigate is informational in nature: a book request is considered successful if the librarian is able to identify a specific book for the patron. PARADISE assumes that user satisfaction can be modeled as a regression over task success and dialogue costs. The PARADISE model we derive includes features that characterize two types of qualitative features. The first has to do with the specificity of the communicative goals, given a request for an item. The second has to do with the number and location of overlapping turns, which can sometimes signal rapport between the speakers.
UR - https://www.scopus.com/pages/publications/84857719967
UR - https://www.scopus.com/pages/publications/84857719967#tab=citedBy
M3 - Conference contribution
AN - SCOPUS:84857719967
SN - 9781937284107
T3 - Proceedings of the SIGDIAL 2011 Conference: 12th Annual Meeting of the Special Interest Group on Discourse and Dialogue
SP - 325
EP - 331
BT - Proceedings of the SIGDIAL 2011 Conference
T2 - 12th Annual Meeting of the Special Interest Group on Discourse and Dialogue, SIGDIAL 2011
Y2 - 17 June 2011 through 18 June 2011
ER -