TY - GEN
T1 - Paradoxes in Digital Government
T2 - 25th Annual International Conference on Digital Government Research, DGO 2024
AU - Wang, Yifan
AU - Ran, Bing
AU - Ma, Liang
N1 - Publisher Copyright:
© 2024 Copyright held by the owner/author(s).
PY - 2024/6/11
Y1 - 2024/6/11
N2 - This study aims to unravel the complexities of paradoxes in digital government. Through a focused analysis of 35 rigorously selected articles, adhering to PRISMA guidelines, this research codifies seven paradoxes, categorized into ‘Internal Governance Paradoxes’ and ‘External Engagement Paradoxes’. These paradoxes arise from conflicting values among governments, employees, citizens, and businesses, reflecting both the intricacies of decision-making within government organizations and the dynamics of their interactions with external stakeholders. This paper also proposes a handling strategy that guides stakeholders in collaboratively creating public value through interventions in technology, organization, and environment (TOE). By mapping the landscape of digital government paradoxes and suggesting potential mechanisms for their resolution, this study contributes to the field, paving the way for more effective and coherent digital governance strategies.
AB - This study aims to unravel the complexities of paradoxes in digital government. Through a focused analysis of 35 rigorously selected articles, adhering to PRISMA guidelines, this research codifies seven paradoxes, categorized into ‘Internal Governance Paradoxes’ and ‘External Engagement Paradoxes’. These paradoxes arise from conflicting values among governments, employees, citizens, and businesses, reflecting both the intricacies of decision-making within government organizations and the dynamics of their interactions with external stakeholders. This paper also proposes a handling strategy that guides stakeholders in collaboratively creating public value through interventions in technology, organization, and environment (TOE). By mapping the landscape of digital government paradoxes and suggesting potential mechanisms for their resolution, this study contributes to the field, paving the way for more effective and coherent digital governance strategies.
UR - http://www.scopus.com/inward/record.url?scp=85195315999&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85195315999&partnerID=8YFLogxK
U2 - 10.1145/3657054.3657144
DO - 10.1145/3657054.3657144
M3 - Conference contribution
AN - SCOPUS:85195315999
T3 - ACM International Conference Proceeding Series
SP - 776
EP - 788
BT - Proceedings of the 25th Annual International Conference on Digital Government Research, DGO 2024
A2 - Liao, Hsin-Chung
A2 - Cid, David Duenas
A2 - Macadar, Marie Anne
A2 - Bernardini, Flavia
PB - Association for Computing Machinery
Y2 - 11 June 2024 through 14 June 2024
ER -