Ride-sharing companies have been reshaping the structure and practice of ride-hailing work. At the same time, studies have been showing mixed driver experiences on the platform while many of the drivers are working part-time. In this research, we seek to understand why drivers on this platform are working part-time, how this impacts their view of the platform, and what this means for more accurately evaluating the design of these platforms. To investigate this question, we focused on situating ride-sharing in the lives and constellation of gigs that drivers maintain. We collected 53 survey responses and conducted 10 semi-structured interviews with drivers to probe these questions. We found that the extent that drivers categorize themselves as part-time is less about the number of hours worked and more about how dependent they are on ride-sharing income. The level of this dependency seemed to heavily influence how they interacted with the platform and their attitudes towards dificulties faced. It seemed to us that in some ways that the design or functioning of the platform almost pushed users towards working part-time. We discuss the importance of taking these different types of workers and their situations into consideration when evaluating the design and usability of these platforms.
|Proceedings of the ACM on Human-Computer Interaction
|Published - Dec 2019
All Science Journal Classification (ASJC) codes
- Social Sciences (miscellaneous)
- Human-Computer Interaction
- Computer Networks and Communications