Performance assessment of the lead user idea-generation process for new product development

Gary L. Lilien, Pamela D. Morrison, Kathleen Searls, Mary Sonnack, Eric Von Hippel

Research output: Contribution to journalArticlepeer-review

634 Scopus citations


Traditional idea generation techniques based on customer input usually collect information on new product needs from a random or typical set of customers. The "lead user process" takes a different approach. It collects information about both needs and solutions from users at the leading edges of the target market, as well as from users in other markets that face similar problems in a more extreme form. This paper reports on a natural experiment conduct within the 3M Company on the effect of the lead user (LU) idea-generation process relative to more traditional methods. 3M is known for its innovation capabilities- and we find that the LU process appears to improve upon those capabilities. Annual sales of LU product ideas generated by the average LU project at 3M are conservatively projected to be $146 million after five years-more than eight times higher than forecast sales for the average contemporaneously conducted "traditional" project. Each funded LU project is projected to create a new major product line for a 3M division. As a direct result, divisions funding LU project ideas are projecting their highest rate of major product line generation in the past 50 years.

Original languageEnglish (US)
Pages (from-to)1042-1059
Number of pages18
JournalManagement Science
Issue number8
StatePublished - Aug 2002

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research


Dive into the research topics of 'Performance assessment of the lead user idea-generation process for new product development'. Together they form a unique fingerprint.

Cite this