@article{42963351b2394378918b6f632aee30b2,
title = "Preface",
author = "Robin Qiu and Hui Yang and Weiwei Chen",
note = "Funding Information: Finally, we would like to thank all authors for submitting their high-quality works in the field of service science, and the conference organizing and program committee members, listed on the following pages, for their tireless efforts and time spent on reviewing submissions. We are very grateful to Springer{\textquoteright}s editors, Neil Levine and Faith Su, and the production editor, Shobha Karuppiah, who have contributed tremendously to the success of the ICSS 2020 conference proceedings. We would also like to acknowledge the NSF I/UCRC Center for Healthcare Organization Transformation (CHOT), NSF I/UCRC award IIP-1624727, for sponsoring the conference. Co-Editors – Proceedings of 2020 INFORMS Conference on Service Science; INFORMS International Conference on Service Science, ICSS 2020 ; Conference date: 19-12-2020 Through 21-12-2020",
year = "2022",
doi = "10.1109/ICITE50838.2020.9231475",
language = "English (US)",
pages = "v--vi",
journal = "Springer Proceedings in Business and Economics",
issn = "2198-7246",
publisher = "Springer Nature",
}