TY - GEN
T1 - Reconnecting An International Travel Network
T2 - 11th International Symposium of Chinese CHI, Chinese CHI 2023
AU - Lyu, Yao
AU - Zhang, He
AU - Carroll, John M.
N1 - Publisher Copyright:
© 2023 Copyright held by the owner/author(s).
PY - 2023/11/13
Y1 - 2023/11/13
N2 - In times of crisis, international travel becomes tenuous and anxiety provoking. The crisis informatics and Human-Computer Interaction (HCI) community has paid increasing attention to the use of Information and Communication Technologies (ICTs) in various crisis settings. However, little is known about the travelers' actual experiences in whole trips in crises. In this paper, we bridge the gap by presenting a study on Chinese travelers' encounters in their international journeys to the US during a multifacet crisis and their use of ICTs to overcome difficulties in the journeys. We interviewed 22 Chinese travelers who had successfully come to the US during the crisis. The findings showed how travelers improvised to reconnect the broken international travel infrastructure. We also discuss the findings with the literature on infrastructure, and crisis informatics, and provide design implications for travel authorities and agencies.
AB - In times of crisis, international travel becomes tenuous and anxiety provoking. The crisis informatics and Human-Computer Interaction (HCI) community has paid increasing attention to the use of Information and Communication Technologies (ICTs) in various crisis settings. However, little is known about the travelers' actual experiences in whole trips in crises. In this paper, we bridge the gap by presenting a study on Chinese travelers' encounters in their international journeys to the US during a multifacet crisis and their use of ICTs to overcome difficulties in the journeys. We interviewed 22 Chinese travelers who had successfully come to the US during the crisis. The findings showed how travelers improvised to reconnect the broken international travel infrastructure. We also discuss the findings with the literature on infrastructure, and crisis informatics, and provide design implications for travel authorities and agencies.
UR - https://www.scopus.com/pages/publications/85187212816
UR - https://www.scopus.com/pages/publications/85187212816#tab=citedBy
U2 - 10.1145/3629606.3629655
DO - 10.1145/3629606.3629655
M3 - Conference contribution
AN - SCOPUS:85187212816
T3 - ACM International Conference Proceeding Series
SP - 468
EP - 482
BT - Proceedings of the 11th International Symposium of Chinese CHI
PB - Association for Computing Machinery
Y2 - 13 November 2023 through 16 November 2023
ER -