TY - JOUR
T1 - Redefining roles and responsibilities
T2 - Implementing a triage reference model at a single service point
AU - LaMagna, Michael
AU - Hartman-Caverly, Sarah
AU - Marchetti, Lori
N1 - Publisher Copyright:
Published with license by Taylor & Francis © 2016 Michael LaMagna, Sarah Hartman-Caverly, and Lori Marchetti.
PY - 2016/4/2
Y1 - 2016/4/2
N2 - As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.
AB - As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.
UR - http://www.scopus.com/inward/record.url?scp=84975824448&partnerID=8YFLogxK
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U2 - 10.1080/15367967.2016.1161516
DO - 10.1080/15367967.2016.1161516
M3 - Article
AN - SCOPUS:84975824448
SN - 1536-7967
VL - 13
SP - 53
EP - 65
JO - Journal of Access Services
JF - Journal of Access Services
IS - 2
ER -