Relevance to the rescue: Can "smart ads" reduce negative response to online ad clutter?

Nam Young Kim, S. Shyam Sundar

Research output: Contribution to journalArticlepeer-review

31 Scopus citations


Search-engine marketing, sponsored-links services, and smart advertisements provide information relevant to content being consumed at any moment by an Internet user. Can they alleviate negative reactions to ad clutter on Web sites? We investigated whether or not relevance of such ads moderates negative effects of ad clutter on consumers' attitudes toward ads and Web sites. All subjects (N = 13) were exposed to all conditions of a 2 (cluttered; uncluttered) X 2 (relevant; irrelevant) factorial within-subjects experiment. Results showed significant main effects for ad clutter and ad relevance as well as interactions of the two on consumers' attitudes.

Original languageEnglish (US)
Pages (from-to)346-362
Number of pages17
JournalJournalism and Mass Communication Quarterly
Issue number2
StatePublished - 2010

All Science Journal Classification (ASJC) codes

  • Communication


Dive into the research topics of 'Relevance to the rescue: Can "smart ads" reduce negative response to online ad clutter?'. Together they form a unique fingerprint.

Cite this