Requirements engineering in new product development

Frank Safayeni, P. Robert Duimering, Kimberly Zheng, Natalia Derbentseva, Christopher Poile, Bing Ran

Research output: Contribution to journalArticlepeer-review

14 Scopus citations


The effectiveness of the interactions and communication patterns between Requirements Engineering (RE) and organizational roles involved in the New Product Development (NPD) process at MHTC, a Canadian telecommunication firm, is discussed. The methodology can be generalized and applied as a diagnostic tool to assess interaction effectiveness in other organizational settings. It enables managers and analysts to obtain a descriptive model of the behavioral characteristics of a complex socio-technical process, providing insights into the sources of task-related uncertainty and a base from which improvement strategies can be obtained. The method focuses on social network interaction among organizational roles and uses a generic style of questioning. The method also reflects role expectations and other organizational constraints such as division of work, power relationships, that effect task performance.

Original languageEnglish (US)
Pages (from-to)77-82
Number of pages6
JournalCommunications of the ACM
Issue number3
StatePublished - Mar 1 2008

All Science Journal Classification (ASJC) codes

  • General Computer Science


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