TY - JOUR
T1 - Role of a group-centered approach in the development of computer-supported collaborative design technologies
AU - McNeese, Michael D.
AU - Zaff, Brian S.
AU - Brown, Clifford E.
AU - Citera, Maryalice
AU - Wellens, A. Rodney
PY - 1992
Y1 - 1992
N2 - Collaborative groups, by their very nature, involve the interactions of many participants which can vary in time, place, culture, knowledge, and ability. The design of collaborative technology for work groups must occur in conjunction with the users while avoiding the dangers of technology-centered product development. This paper focuses on applying a group-centered approach to the development of Computer-Supported Collaborative Work (CSCW) products. This approach emphasizes the importance of team members' participation in the design process such that the resulting technology is centered around the users' needs and capabilities. By allowing collaborative groups to elaborate on real issues related to their actual work context, and to suggest specific ways to improve their work, a group-centered approach to the design of CSCW systems can be realized. The utilization of the Advanced Knowledge And Design Acquisition Methodology (AKADAM), consisting of concept mapping and design storyboarding techniques, was suggested as a basis for achieving this level of team participation. The concept mapping technique elicited insights into the collaboration process, identified problem areas, and generated suggestions for improving group work. With the aid of the design storyboarding technique, these suggestions for improvement can be directly translated into CSCW tools.
AB - Collaborative groups, by their very nature, involve the interactions of many participants which can vary in time, place, culture, knowledge, and ability. The design of collaborative technology for work groups must occur in conjunction with the users while avoiding the dangers of technology-centered product development. This paper focuses on applying a group-centered approach to the development of Computer-Supported Collaborative Work (CSCW) products. This approach emphasizes the importance of team members' participation in the design process such that the resulting technology is centered around the users' needs and capabilities. By allowing collaborative groups to elaborate on real issues related to their actual work context, and to suggest specific ways to improve their work, a group-centered approach to the design of CSCW systems can be realized. The utilization of the Advanced Knowledge And Design Acquisition Methodology (AKADAM), consisting of concept mapping and design storyboarding techniques, was suggested as a basis for achieving this level of team participation. The concept mapping technique elicited insights into the collaboration process, identified problem areas, and generated suggestions for improving group work. With the aid of the design storyboarding technique, these suggestions for improvement can be directly translated into CSCW tools.
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U2 - 10.1518/107118192786750458
DO - 10.1518/107118192786750458
M3 - Conference article
AN - SCOPUS:0027047088
SN - 0163-5182
VL - 2
SP - 867
EP - 871
JO - Proceedings of the Human Factors Society
JF - Proceedings of the Human Factors Society
T2 - Proceedings of the Human Factors Society 36th Annual Meeting. Part 2 (f 2)
Y2 - 12 October 1992 through 16 October 1992
ER -