TY - GEN
T1 - Scaling 911 messaging for emergency operation centers during large scale events
AU - Tapia, Andrea H.
AU - Giacobe, Nicklaus A.
AU - LaLone, Nicolas
AU - Soule, Pamela J.
PY - 2015
Y1 - 2015
N2 - In this paper we imagine that one day soon, mass crisis events will result in thousands of people trying to get emergency help multiple via multiple mediums. Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster. While 911 dispatchers will need to respond directly to each individual text message, we present the development and testing of a system that aims to provide this data, in real-time, directly to emergency managers during a large-scale crisis. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from the PSAP and provide them directly to emergency management staff, who can leverage their content. In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis.
AB - In this paper we imagine that one day soon, mass crisis events will result in thousands of people trying to get emergency help multiple via multiple mediums. Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster. While 911 dispatchers will need to respond directly to each individual text message, we present the development and testing of a system that aims to provide this data, in real-time, directly to emergency managers during a large-scale crisis. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from the PSAP and provide them directly to emergency management staff, who can leverage their content. In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis.
UR - http://www.scopus.com/inward/record.url?scp=84947786596&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84947786596&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84947786596
T3 - ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management
SP - 300
EP - 310
BT - ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management
A2 - Palen, Leysia A.
A2 - Comes, Tina
A2 - Buscher, Monika
A2 - Hughes, Amanda Lee
A2 - Palen, Leysia A.
PB - Information Systems for Crisis Response and Management, ISCRAM
T2 - 12th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2015
Y2 - 24 May 2015 through 27 May 2015
ER -