Search Helper: Sancho Panza or Mephistopheles?

Henry Pisciotta; Nancy Evans; Marilyn Albright

doi:10.1108/eb047556

Search Helper: Sancho Panza or Mephistopheles?

Henry Pisciotta, Nancy Evans, Marilyn Albright

University Libraries - University Park

Research output: Contribution to journal › Review article › peer-review

7 Scopus citations

Abstract

Search Helper was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Use of Search Helper was offered without charge to CMU students and faculty. User satisfaction and reaction to the service were monitored with a simple survey. Preliminary results of the survey are reported along with critical evaluations of the system's capabilities and performance. Search Helper proved extremely popular with library users. Specific suggestions for enhancing the effectiveness of this gateway software package focus upon the type of documentation and error messages available to users.

Original language	English (US)
Pages (from-to)	25-32
Number of pages	8
Journal	Library Hi Tech
Volume	2
Issue number	3
DOIs	https://doi.org/10.1108/eb047556
State	Published - Apr 1 1984

All Science Journal Classification (ASJC) codes

Information Systems
Library and Information Sciences

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10.1108/eb047556

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title = "Search Helper: Sancho Panza or Mephistopheles?",

abstract = "Search Helper was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Use of Search Helper was offered without charge to CMU students and faculty. User satisfaction and reaction to the service were monitored with a simple survey. Preliminary results of the survey are reported along with critical evaluations of the system's capabilities and performance. Search Helper proved extremely popular with library users. Specific suggestions for enhancing the effectiveness of this gateway software package focus upon the type of documentation and error messages available to users.",

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year = "1984",

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AU - Albright, Marilyn

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Y1 - 1984/4/1

N2 - Search Helper was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Use of Search Helper was offered without charge to CMU students and faculty. User satisfaction and reaction to the service were monitored with a simple survey. Preliminary results of the survey are reported along with critical evaluations of the system's capabilities and performance. Search Helper proved extremely popular with library users. Specific suggestions for enhancing the effectiveness of this gateway software package focus upon the type of documentation and error messages available to users.

AB - Search Helper was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Use of Search Helper was offered without charge to CMU students and faculty. User satisfaction and reaction to the service were monitored with a simple survey. Preliminary results of the survey are reported along with critical evaluations of the system's capabilities and performance. Search Helper proved extremely popular with library users. Specific suggestions for enhancing the effectiveness of this gateway software package focus upon the type of documentation and error messages available to users.

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ER -

Search Helper: Sancho Panza or Mephistopheles?

Abstract

All Science Journal Classification (ASJC) codes

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