TY - GEN
T1 - SEARCH HELPER
T2 - TESTING ACCEPTANCE OF A GATEWAY SOFTWARE SYSTEM.
AU - Evans, Nancy
AU - Pisciotta, Henry
PY - 1985
Y1 - 1985
N2 - Search Helper, a gateway software program that accesses information access company databases, was made available to Carnegie-Mellon University library users. During a test period, little or no assistance was offered to those using Search Helper. A simple survey was conducted to monitor user satisfaction and use of the system. A high level of user satisfaction was recorded. Willingness to pay for the service was not related to citations retrieved or to other variables. Yields and relevance reported suggest that some users may have benefitted from more assistance. A strong preference for online help systems was expressed by this population of frequent computer users.
AB - Search Helper, a gateway software program that accesses information access company databases, was made available to Carnegie-Mellon University library users. During a test period, little or no assistance was offered to those using Search Helper. A simple survey was conducted to monitor user satisfaction and use of the system. A high level of user satisfaction was recorded. Willingness to pay for the service was not related to citations retrieved or to other variables. Yields and relevance reported suggest that some users may have benefitted from more assistance. A strong preference for online help systems was expressed by this population of frequent computer users.
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M3 - Conference contribution
AN - SCOPUS:0021786001
SN - 0938734091
T3 - Proceedings - National Online Meeting
SP - 131
EP - 136
BT - Proceedings - National Online Meeting
PB - Learned Information Inc
ER -