Serving one another: Are shared and self-leadership the keys to service sustainability?

Charles C. Manz; Bruce C. Skaggs; Craig L. Pearce; Christina L. Wassenaar

doi:10.1002/job.1991

Serving one another: Are shared and self-leadership the keys to service sustainability?

Charles C. Manz
, Bruce C. Skaggs
, Craig L. Pearce
, Christina L. Wassenaar

Labor and Employment Relations

Research output: Contribution to journal › Article › peer-review

20 Scopus citations

Abstract

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.

Original language	English (US)
Pages (from-to)	607-612
Number of pages	6
Journal	Journal of Organizational Behavior
Volume	36
Issue number	4
DOIs	https://doi.org/10.1002/job.1991
State	Published - May 1 2015

All Science Journal Classification (ASJC) codes

Applied Psychology
Sociology and Political Science
General Psychology
Organizational Behavior and Human Resource Management

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10.1002/job.1991

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title = "Serving one another: Are shared and self-leadership the keys to service sustainability?",

abstract = "Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.",

author = "Manz, \{Charles C.\} and Skaggs, \{Bruce C.\} and Pearce, \{Craig L.\} and Wassenaar, \{Christina L.\}",

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AU - Pearce, Craig L.

AU - Wassenaar, Christina L.

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AB - Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.

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Serving one another: Are shared and self-leadership the keys to service sustainability?

Abstract

All Science Journal Classification (ASJC) codes

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