TY - JOUR
T1 - Serving the Need
T2 - Engaging in Virtual Video Reference with Students
AU - Cole, Carmen
AU - Raish, Victoria
N1 - Publisher Copyright:
© 2021 The Author(s). Published with license by Taylor & Francis Group, LLC.
PY - 2020
Y1 - 2020
N2 - In March 2020, many academic librarians were abruptly forced into an online service environment due to the global COVID-19 pandemic crisis. Although some librarians had been providing synchronous video reference consultations prior to the pandemic, evidence of the practice in Library Science literature is scant. This paper presents scenarios sourced from anonymized student responses to a digital badge on the library’s chat reference service to illustrate when a video consultation may be the appropriate modality to address an information need.
AB - In March 2020, many academic librarians were abruptly forced into an online service environment due to the global COVID-19 pandemic crisis. Although some librarians had been providing synchronous video reference consultations prior to the pandemic, evidence of the practice in Library Science literature is scant. This paper presents scenarios sourced from anonymized student responses to a digital badge on the library’s chat reference service to illustrate when a video consultation may be the appropriate modality to address an information need.
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U2 - 10.1080/1533290X.2021.1873891
DO - 10.1080/1533290X.2021.1873891
M3 - Article
AN - SCOPUS:85100154387
SN - 1533-290X
VL - 14
SP - 182
EP - 193
JO - Journal of Library and Information Services in Distance Learning
JF - Journal of Library and Information Services in Distance Learning
IS - 3-4
ER -