Serving the Need: Engaging in Virtual Video Reference with Students

Carmen Cole, Victoria Raish

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


In March 2020, many academic librarians were abruptly forced into an online service environment due to the global COVID-19 pandemic crisis. Although some librarians had been providing synchronous video reference consultations prior to the pandemic, evidence of the practice in Library Science literature is scant. This paper presents scenarios sourced from anonymized student responses to a digital badge on the library’s chat reference service to illustrate when a video consultation may be the appropriate modality to address an information need.

Original languageEnglish (US)
Pages (from-to)182-193
Number of pages12
JournalJournal of Library and Information Services in Distance Learning
Issue number3-4
StatePublished - 2020

All Science Journal Classification (ASJC) codes

  • Library and Information Sciences


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