TY - GEN
T1 - Smile! Positive Emojis Improve Reception and Intention to Use Constructive Feedback
AU - Aritajati, Chulakorn
AU - Rosson, Mary Beth
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - Feedback is essential to creative work. In fact, feedback is so valuable that online crowdwork platforms are sometimes used to gather it quickly and repeatedly. However, when feedback contains negative content, the receiver’s mood may suffer, as well as his or her perceptions of the feedback and provider. In response, researchers have explored techniques to mitigate the negative impacts of constructive comments; surprisingly, few studies have investigated non-verbal communication such as images. We report an exploratory study of how the presence of positive emojis in a critique can affect the receivers’ reactions. We found that the positive emojis increased receiver positivity, also decreasing annoyance and frustration. The emojis also evoked more positive perceptions of feedback providers, and increased intentions to apply the feedback to future work. We discuss implications for designing feedback platforms in ways that might encourage the addition of message-appropriate emojis.
AB - Feedback is essential to creative work. In fact, feedback is so valuable that online crowdwork platforms are sometimes used to gather it quickly and repeatedly. However, when feedback contains negative content, the receiver’s mood may suffer, as well as his or her perceptions of the feedback and provider. In response, researchers have explored techniques to mitigate the negative impacts of constructive comments; surprisingly, few studies have investigated non-verbal communication such as images. We report an exploratory study of how the presence of positive emojis in a critique can affect the receivers’ reactions. We found that the positive emojis increased receiver positivity, also decreasing annoyance and frustration. The emojis also evoked more positive perceptions of feedback providers, and increased intentions to apply the feedback to future work. We discuss implications for designing feedback platforms in ways that might encourage the addition of message-appropriate emojis.
UR - http://www.scopus.com/inward/record.url?scp=85104857113&partnerID=8YFLogxK
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U2 - 10.1007/978-3-030-71292-1_21
DO - 10.1007/978-3-030-71292-1_21
M3 - Conference contribution
AN - SCOPUS:85104857113
SN - 9783030712914
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 248
EP - 267
BT - Diversity, Divergence, Dialogue - 16th International Conference, iConference 2021, Proceedings
A2 - Toeppe, Katharina
A2 - Yan, Hui
A2 - Chu, Samuel Kai
PB - Springer Science and Business Media Deutschland GmbH
T2 - 16th International Conference on Diversity, Divergence, Dialogue, iConference 2021
Y2 - 17 March 2021 through 31 March 2021
ER -