Solutions to Literacy Deficiencies in the Workplace; A Survey of Current Practices

Much attention has focused on employee basic skill (literacy) problems in recent years. Most authorities on the topic have focused their attention on two solutions alone: (a) offering in‐house training to employees short‐term solution intended to rectify existing basic skill deficiencies in the workforce; and (b) supporting public education as a long‐term solution intended to ensure that future job applicants/employees possess basic skills adequate for beginning work. Few writers or authorities have suggested alternative performance improvement strategies to address basic skill problems. This article identifies a range of performance improvement strategies for addressing basic skill deficiencies and summarizes results of a recent survey of training and development professionals about how often these strategies are used in their organizations. In general, many survey respondents indicated that their organizations are using many different performance improvement strategies to address basic skill problems.