Sources of citizens’ bureaucratic contacts: A Multivariate Analysis

Steven A. Peterson

Research output: Contribution to journalArticlepeer-review

10 Scopus citations


Among variables found to predict individuals’ bureaucratic contacts are need, awareness of programs, socioeconomic status, political orientation, social involvement, and political participation. This study reports a full multivariate analysis of the predictors of bureaucratic contact, using a sample of 456 older Americans, to determine the relative impact of each of these. Two indicators of bureaucratic contact are used as dependent variables: contact with bureaucracies about some problem and actual use of programs. Results are discussed, with special focus on the different patterns of findings for the two dependent variables.

Original languageEnglish (US)
Pages (from-to)152-165
Number of pages14
JournalAdministration & Society
Issue number2
StatePublished - Aug 1988

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Public Administration
  • Marketing


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