TY - GEN
T1 - Special digital monies
T2 - 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017
AU - Kow, Yong Ming
AU - Gui, Xinning
AU - Cheng, Waikuen
N1 - Publisher Copyright:
© IFIP International Federation for Information Processing 2017.
PY - 2017
Y1 - 2017
N2 - While research studies of digital and mobile payment systems in HCI have pointed out design opportunities situated within informal and nuanced mobile contexts, we have not yet understood how we can design digital monies to allow users to use monies more easily in these contexts. In this study, we examined the design of Alipay and WeChat Wallet, two successful mobile payment apps in China, which have been used by Chinese users for purposes such as playing, gifting, and ceremonial practices. Through semi-structured interviews with 24 Chinese users and grounded theory coding, we identified five contexts in which the flexibility and extensive functions of these payment apps have allowed these users to adaptively use digital monies in highly flexible ways. Finally, our analysis arrived at our conceptual frame—special digital monies—to highlight how digital monies, by allowing users to alter and define their transactional rules and pathways, could vastly expand the potential of digital monies to support users beyond standard retail contexts.
AB - While research studies of digital and mobile payment systems in HCI have pointed out design opportunities situated within informal and nuanced mobile contexts, we have not yet understood how we can design digital monies to allow users to use monies more easily in these contexts. In this study, we examined the design of Alipay and WeChat Wallet, two successful mobile payment apps in China, which have been used by Chinese users for purposes such as playing, gifting, and ceremonial practices. Through semi-structured interviews with 24 Chinese users and grounded theory coding, we identified five contexts in which the flexibility and extensive functions of these payment apps have allowed these users to adaptively use digital monies in highly flexible ways. Finally, our analysis arrived at our conceptual frame—special digital monies—to highlight how digital monies, by allowing users to alter and define their transactional rules and pathways, could vastly expand the potential of digital monies to support users beyond standard retail contexts.
UR - https://www.scopus.com/pages/publications/85030853307
UR - https://www.scopus.com/pages/publications/85030853307#tab=citedBy
U2 - 10.1007/978-3-319-68059-0_9
DO - 10.1007/978-3-319-68059-0_9
M3 - Conference contribution
AN - SCOPUS:85030853307
SN - 9783319680583
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 136
EP - 155
BT - Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
A2 - Bernhaupt, Regina
A2 - Winckler, Marco
A2 - O'Neill, Jacki
A2 - Dalvi, Girish
A2 - Joshi, Anirudha
A2 - Balkrishan, Devanuj K.
PB - Springer Verlag
Y2 - 25 September 2017 through 29 September 2017
ER -