Abstract
Companies use the Malcolm Baldridge Award criteria to provide a formal guide for self assessment. In most of the seven categories, statistical techniques play important roles. A basic tenet of Total Quality Management is that company business practices should evolve and improve over time. This philosophy of continuous improvement also applies to the development and refinement of appropriate statistical methods. This paper reviews recent developments in statistical methods for Total Quality Management, with a focus on applications to Category 5 of the Baldridge Award criteria: Management of Process Quality.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 167-183 |
| Number of pages | 17 |
| Journal | International Journal of Reliability, Quality and Safety Engineering |
| Volume | 3 |
| Issue number | 2 |
| DOIs | |
| State | Published - 1996 |
All Science Journal Classification (ASJC) codes
- General Computer Science
- Nuclear Energy and Engineering
- Safety, Risk, Reliability and Quality
- Aerospace Engineering
- Energy Engineering and Power Technology
- Industrial and Manufacturing Engineering
- Electrical and Electronic Engineering