Student needs identification and prioritization framework: Incorporating multiple customers' perspectives

This paper describes a framework that integrates a collection of influential student success theories with the customer needs identification method that is core to good engineering design. The Student Needs Identification and Prioritization Framework is presented to provide: A method for translating the voice of the customers (i.e., students, university faculty, industry, and society) into actionable statements that identify student success needs; the Analytical Hierarchy Process (AHP) to prioritize these needs from multiple customer perspectives; and the tools to implement this framework. An example application is used to illustrate how this framework can be applied in engineering education.