TY - JOUR
T1 - Supplier performance measurement system use, relationship trust, and performance improvement
T2 - a dyadic perspective
AU - Maestrini, Vieri
AU - Patrucco, Andrea Stefano
AU - Luzzini, Davide
AU - Caniato, Federico
AU - Maccarrone, Paolo
N1 - Funding Information:
The authors would like to thank the Editor Prof. Britta Gammelgaard, and the two anonymous reviewers for their significant contributions to the improvement of this article.
Publisher Copyright:
© 2021, Emerald Publishing Limited.
PY - 2021/10/15
Y1 - 2021/10/15
N2 - Purpose: Grounding on resource orchestration theory, this paper aims to study the relationship between the way buying companies use their supplier performance measurement systems and the performance improvements obtained from suppliers, with relationship trust identified as a mediator in the previous link. Design/methodology/approach: The authors design a conceptual model and test it through structural equation modelling on a final sample of 147 buyer-supplier responses, collected by means of a dyadic survey. Findings: Results suggest that the buyer company may achieve the most by balancing a diagnostic and interactive use of the measurement system, as they are both positively related to supplier performance improvement. Furthermore, relationship trust acts as a mediator in case of the interactive use, but not for the diagnostic. This type of use negatively affects relationship trust, due to its mechanistic use in the buyer-supplier relationship. Originality/value: The authors’ results contribute to the current academic debate about supplier performance measurement system design and use by analyzing the impact of different supplier performance measurement system uses, and highlighting their relative impact on relationship trust and supplier performance improvement. From a methodological perspective, adopting a dyadic data collection process increases the robustness of the findings.
AB - Purpose: Grounding on resource orchestration theory, this paper aims to study the relationship between the way buying companies use their supplier performance measurement systems and the performance improvements obtained from suppliers, with relationship trust identified as a mediator in the previous link. Design/methodology/approach: The authors design a conceptual model and test it through structural equation modelling on a final sample of 147 buyer-supplier responses, collected by means of a dyadic survey. Findings: Results suggest that the buyer company may achieve the most by balancing a diagnostic and interactive use of the measurement system, as they are both positively related to supplier performance improvement. Furthermore, relationship trust acts as a mediator in case of the interactive use, but not for the diagnostic. This type of use negatively affects relationship trust, due to its mechanistic use in the buyer-supplier relationship. Originality/value: The authors’ results contribute to the current academic debate about supplier performance measurement system design and use by analyzing the impact of different supplier performance measurement system uses, and highlighting their relative impact on relationship trust and supplier performance improvement. From a methodological perspective, adopting a dyadic data collection process increases the robustness of the findings.
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U2 - 10.1108/IJLM-08-2020-0339
DO - 10.1108/IJLM-08-2020-0339
M3 - Article
AN - SCOPUS:85101436658
SN - 0957-4093
VL - 32
SP - 1242
EP - 1263
JO - International Journal of Logistics Management
JF - International Journal of Logistics Management
IS - 4
ER -