Supply chain information technology metrics

Jack C. Hayya, Chao Hsien Chu, Dean C. Chatfield, Xin He

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


In designing integrated supply chain information architecture, it is necessary to provide metrics for the different components of the system. Here, we present the metrics for security, for graphical user interface, for the hardware and the software, and for information and storage. Also relevant are metrics for the validation of the information technology (IT) architecture. The goal of this research is to provide a framework for measuring the performance of supply chain IT and to motivate more work on IT metrics in order to fill some gaps on this subject in the literature. The analysis is supported by work on this topic with the military and by interviews with executives from a Korean steel manufacturer and a large U.S. defense firm.

Original languageEnglish (US)
Pages (from-to)33-48
Number of pages16
JournalInternational Journal of Operations and Quantitative Management
Issue number1
StatePublished - 2003

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management
  • Management of Technology and Innovation


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