Sustainability in CSR Messages on Social Media: How Emotional Framing and Efficacy Affect Emotional Response, Memory and Persuasion

Carlina DiRusso, Jessica Gall Myrick

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

The present study explores how companies use social media messages to communicate about the dangers of plastic pollution. Drawing from the emotions-as-frames model and the limited capacity model of motivated mediated message processing (LC4MP), this experiment identifies the effects of two message features (emotional frames: fear/hope, efficacy: low/high) in Instagram posts about plastic pollution. The discrete emotions hope, fear, and anger were analyzed as indicators of message processing, mediating the effects of messages features on memory, plastic pollution attitudes, political participation intentions, and social media intentions. Results of a path analysis show that fear-framed messages increased fear and anger, and high-efficacy information increased hope while reducing anger. In turn, anger increased all three persuasion outcomes, while hope and fear increased only behavioral intentions, not attitudes. Political ideology significantly moderated the model. The paper discusses implications for integrating discrete emotions into the LC4MP, as well as practical implications for corporate social responsibility (CSR) and sustainability communicators.

Original languageEnglish (US)
Pages (from-to)1045-1060
Number of pages16
JournalEnvironmental Communication
Volume15
Issue number8
DOIs
StatePublished - 2021

All Science Journal Classification (ASJC) codes

  • Environmental Science (miscellaneous)
  • Management, Monitoring, Policy and Law

Fingerprint

Dive into the research topics of 'Sustainability in CSR Messages on Social Media: How Emotional Framing and Efficacy Affect Emotional Response, Memory and Persuasion'. Together they form a unique fingerprint.

Cite this