Sustainable informal IT learning in community-based nonprofits

Sue E. Kase, Yang Zhang, John M. Carroll, Mary Beth Rosson

Research output: Contribution to conferencePaperpeer-review

6 Scopus citations


Nonprofit organizations (NPOs) play a substantial role in the economies of many countries, in the delivery of social services, and in many quasi-government functions. But NPOs face many resource challenges; for example, they depend on volunteer labor that is often under-trained and has high turnover resulting in limited knowledge acquisition and decreased sustainability. Ethnographic data from a three-year multi-organizational analysis reveals the occurrence of social and technical patterns during informal technology learning. Construction of a pattern schema grounded in organizational learning and activity theories will enable the development of lightweight interventions in establishing information technology sustainability, self-directed learning, and management processes in NPOs.

Original languageEnglish (US)
Number of pages6
StatePublished - 2008
Event28th Annual CHI Conference on Human Factors in Computing Systems - Florence, Italy
Duration: Apr 5 2008Apr 10 2008


Other28th Annual CHI Conference on Human Factors in Computing Systems

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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