TY - JOUR
T1 - Systematic literature review of quality maturity matrix
AU - Kush, Patrick
AU - Cudney, Elizabeth A.
AU - Materla, Tejaswi
AU - Antony, Jiju
N1 - Publisher Copyright:
© 2018 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2021
Y1 - 2021
N2 - A maturity matrix (MM) is a tool used by managers to address limitations and perform a gap analysis to align processes to strategic goals. An MM can be designed to directly assess performance levels throughout an organisation or focus upon a process. The direction that the manager takes relies upon the knowledge of the tool and how it relates to the desired improvements. A quality maturity matrix (QMM) analyses the quality tools, methodologies, and approaches to benchmark and compare current levels to desired outputs. While the MM is commonplace, a challenge with the nomenclature exists when addressing quality holistically because of the limited literature regarding a QMM. This paper provides a review of the literature on the use of a QMM. The objective of this paper is to detail how a QMM is employed and integrated into an organisation. It is evident from the systematic review that quality maturity matrices are utilised in various business environments by different facets of quality. Further, there are no discernable research trends or consistent strategies.
AB - A maturity matrix (MM) is a tool used by managers to address limitations and perform a gap analysis to align processes to strategic goals. An MM can be designed to directly assess performance levels throughout an organisation or focus upon a process. The direction that the manager takes relies upon the knowledge of the tool and how it relates to the desired improvements. A quality maturity matrix (QMM) analyses the quality tools, methodologies, and approaches to benchmark and compare current levels to desired outputs. While the MM is commonplace, a challenge with the nomenclature exists when addressing quality holistically because of the limited literature regarding a QMM. This paper provides a review of the literature on the use of a QMM. The objective of this paper is to detail how a QMM is employed and integrated into an organisation. It is evident from the systematic review that quality maturity matrices are utilised in various business environments by different facets of quality. Further, there are no discernable research trends or consistent strategies.
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U2 - 10.1080/14783363.2018.1552130
DO - 10.1080/14783363.2018.1552130
M3 - Article
AN - SCOPUS:85058628854
SN - 1478-3363
VL - 32
SP - 289
EP - 297
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 3-4
ER -