Teaching empathy and other compassion-based communication skills

Kevin J. Kelley, Mary F. Kelley

Research output: Contribution to journalArticlepeer-review

29 Scopus citations


Empathy plays an important role in comprehensive nursing care. Empathy outcome research shows that exposure to an empathetic person has a palliative and even healing effect on patients. Teaching nurses how to communicate with empathy is crucial to unleash the true potential that empathy has to transform and heal. Four active listening skills and six compassion-based skills are defined. A suggested training rubric appropriate for use in multiple training contexts is provided.

Original languageEnglish (US)
Pages (from-to)321-324
Number of pages4
JournalJournal for Nurses in Professional Development
Issue number6
StatePublished - Nov 2013

All Science Journal Classification (ASJC) codes

  • Leadership and Management
  • Education
  • Fundamentals and skills
  • Review and Exam Preparation


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