TY - JOUR
T1 - The acceleration of emotional labor research
T2 - Navigating the past and steering toward the future
AU - Gabriel, Allison S.
AU - Diefendorff, James M.
AU - Grandey, Alicia A.
N1 - Publisher Copyright:
© 2023 Wiley Periodicals, Inc.
PY - 2023/6/1
Y1 - 2023/6/1
N2 - The past four decades of scholarship on emotional labor—the regulation of feelings and expressions performed to fulfill interpersonal work role expectations—has transformed our understanding of the purpose and outcomes of managing emotions at work. In last decade's comprehensive review by Grandey and Gabriel (2015), emotional labor research was described as stalled, with a need for detours around roadblocks related to three areas: (1) conceptualization and measurement of emotional labor; (2) more attention to the why and when emotional labor occurs; and (3) a wider set of performance and well-being criteria. In our focused review of the most recent decade, we highlight how scholars navigated around the roadblocks, pointing out the remaining speedbumps and calling attention to the ways that research in Personnel Psychology contributed to these new directions. We conclude with a map pointing scholars toward the intersection of emotional labor with three grand challenges for the future of work: employee mental health, diversity and inclusion, and remote/virtual work and novel work arrangements—three topics that are needed extensions of where emotional labor scholarship has previously been. As such, our review builds an open road for the acceleration of emotional labor scholarship.
AB - The past four decades of scholarship on emotional labor—the regulation of feelings and expressions performed to fulfill interpersonal work role expectations—has transformed our understanding of the purpose and outcomes of managing emotions at work. In last decade's comprehensive review by Grandey and Gabriel (2015), emotional labor research was described as stalled, with a need for detours around roadblocks related to three areas: (1) conceptualization and measurement of emotional labor; (2) more attention to the why and when emotional labor occurs; and (3) a wider set of performance and well-being criteria. In our focused review of the most recent decade, we highlight how scholars navigated around the roadblocks, pointing out the remaining speedbumps and calling attention to the ways that research in Personnel Psychology contributed to these new directions. We conclude with a map pointing scholars toward the intersection of emotional labor with three grand challenges for the future of work: employee mental health, diversity and inclusion, and remote/virtual work and novel work arrangements—three topics that are needed extensions of where emotional labor scholarship has previously been. As such, our review builds an open road for the acceleration of emotional labor scholarship.
UR - http://www.scopus.com/inward/record.url?scp=85147272699&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85147272699&partnerID=8YFLogxK
U2 - 10.1111/peps.12576
DO - 10.1111/peps.12576
M3 - Article
AN - SCOPUS:85147272699
SN - 0031-5826
VL - 76
SP - 511
EP - 545
JO - Personnel Psychology
JF - Personnel Psychology
IS - 2
ER -