The ambidextrous pursuit of strategic information technology alignment and organizational agility in the community benefit sector

The information systems literature suggests a positive relationship between strategic information technology alignment and organizational agility, and the implications on performance for organizations operating in turbulent environments. This emerging stream of integrated research has begun to provide key insight on the positive benefits of the ambidextrous pursuit of alignment and agility in for-profit organizations. However, these relationships have been largely unexplored in nonprofit settings. Nonprofit organizations exist to address social, political, economic, and cultural challenges rather than maximizing shareholder wealth. In order to address this void in research, this paper draws on the alignment and agility research in order to examine how one exemplary nonprofit is strategically exploiting its information system resources in order to improve performance and social value creation. This paper concludes with implications for research and practice.