The effect of experience on persona perceptions

Joni Salminen; Soon Gyo Jung; João M. Santos; Shammur Chowdhury; Bernard J. Jansen

doi:10.1145/3334480.3382786

The effect of experience on persona perceptions

Joni Salminen, Soon Gyo Jung, João M. Santos, Shammur Chowdhury, Bernard J. Jansen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

9 Scopus citations

Abstract

User perceptions of personas affect the adoption of personas for decision-making in real organizations. To investigate how experience affects the way an individual perceives a persona, we conduct an experimental study with individuals less and more experienced with personas. Quantitative results show that previous experience increases several important perceptions, including willingness to use, empathy, likability, and completeness. Results suggest that methods that increase experience (e.g., training, workshops, scenarios) should be applied alongside persona deployment, as desirable persona perceptions increase with individuals' experience.

Original language	English (US)
Title of host publication	CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450368193
DOIs	https://doi.org/10.1145/3334480.3382786
State	Published - Apr 25 2020
Event	2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 - Honolulu, United States Duration: Apr 25 2020 → Apr 30 2020

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020
Country/Territory	United States
City	Honolulu
Period	4/25/20 → 4/30/20

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/3334480.3382786

Cite this

Salminen, J., Jung, S. G., Santos, J. M., Chowdhury, S., & Jansen, B. J. (2020). The effect of experience on persona perceptions. In CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems Article 3382786 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3334480.3382786

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title = "The effect of experience on persona perceptions",

abstract = "User perceptions of personas affect the adoption of personas for decision-making in real organizations. To investigate how experience affects the way an individual perceives a persona, we conduct an experimental study with individuals less and more experienced with personas. Quantitative results show that previous experience increases several important perceptions, including willingness to use, empathy, likability, and completeness. Results suggest that methods that increase experience (e.g., training, workshops, scenarios) should be applied alongside persona deployment, as desirable persona perceptions increase with individuals' experience.",

author = "Joni Salminen and Jung, {Soon Gyo} and Santos, {Jo{\~a}o M.} and Shammur Chowdhury and Jansen, {Bernard J.}",

note = "Publisher Copyright: {\textcopyright} 2020 Owner/Author.; 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 ; Conference date: 25-04-2020 Through 30-04-2020",

year = "2020",

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day = "25",

doi = "10.1145/3334480.3382786",

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Salminen, J, Jung, SG, Santos, JM, Chowdhury, S & Jansen, BJ 2020, The effect of experience on persona perceptions. in CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems., 3382786, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020, Honolulu, United States, 4/25/20. https://doi.org/10.1145/3334480.3382786

The effect of experience on persona perceptions. / Salminen, Joni; Jung, Soon Gyo; Santos, João M. et al.
CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2020. 3382786 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Jung, Soon Gyo

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AU - Jansen, Bernard J.

PY - 2020/4/25

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N2 - User perceptions of personas affect the adoption of personas for decision-making in real organizations. To investigate how experience affects the way an individual perceives a persona, we conduct an experimental study with individuals less and more experienced with personas. Quantitative results show that previous experience increases several important perceptions, including willingness to use, empathy, likability, and completeness. Results suggest that methods that increase experience (e.g., training, workshops, scenarios) should be applied alongside persona deployment, as desirable persona perceptions increase with individuals' experience.

AB - User perceptions of personas affect the adoption of personas for decision-making in real organizations. To investigate how experience affects the way an individual perceives a persona, we conduct an experimental study with individuals less and more experienced with personas. Quantitative results show that previous experience increases several important perceptions, including willingness to use, empathy, likability, and completeness. Results suggest that methods that increase experience (e.g., training, workshops, scenarios) should be applied alongside persona deployment, as desirable persona perceptions increase with individuals' experience.

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M3 - Conference contribution

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T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

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ER -

The effect of experience on persona perceptions

Abstract

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Conference

All Science Journal Classification (ASJC) codes

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